Frequently Asked Questions
Technical gear built for the long haul. Everything you need to know about our products and service.
What is the Mission Workshop lifetime warranty?
We stand behind everything we build. All Mission Workshop bags and apparel are guaranteed to be free from defects in materials and workmanship for the life of the product. If we can't repair it, we'll replace it.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options via UPS and FedEx are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return window for all unused items in their original packaging. Exchanges are free of charge, and returns for a refund are subject to a standard shipping fee unless the item is defective.
Are your bags waterproof or water-resistant?
Most of our bags feature a weatherproof construction using multi-layer fabrics and urethane-coated zippers. While not submersible, they are designed to protect your gear from heavy rain and extreme weather conditions.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any applicable customs duties, taxes, and import fees required by their local government upon delivery.
How should I clean my Mission Workshop gear?
We recommend spot cleaning with a damp cloth and mild soap. Do not machine wash or dry clean our bags, as this can damage the technical coatings and integrity of the materials.